I apologize, but as an AI language model, I don’t have access to specific information or experiences related to individual travel agents or companies. It’s important to note that the behavior you described does not represent the entire travel industry or all travel agents. While there may be cases where customers have negative experiences with certain travel agents, it’s essential to address any concerns directly with the travel agent or seek assistance from relevant consumer protection agencies or authorities.

In general, it’s advisable to thoroughly research and choose reputable travel agents or agencies with good reviews and a track record of providing reliable and transparent services. Reading customer reviews and seeking recommendations from trusted sources can help you make informed decisions.

If you encounter a situation where you believe you have been treated unfairly or subjected to unreasonable cancellation charges, it’s recommended to review the terms and conditions of your booking, including the cancellation policy, and contact the travel agent or company directly to address your concerns and seek clarification or resolution. If necessary, you can also consider reaching out to consumer protection agencies or legal entities in your jurisdiction for guidance or assistance.

It’s important to stay informed, understand your rights as a consumer, and make informed decisions when engaging with travel agents or any service providers.