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Home/ Questions/Q 4512
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poojaPundit
Asked: July 14, 20232023-07-14T06:01:24+05:30 2023-07-14T06:01:24+05:30In: Travel & Tourism

How do you get your money back from a travel agent that booked you on an airline that went bankrupt and never flew?

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How do you get your money back from a travel agent that booked you on an airline that went bankrupt and never flew?
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    2023-07-14T08:38:26+05:30Added an answer on July 14, 2023 at 8:38 am

    If you booked a flight through a travel agent that subsequently went bankrupt and you were not able to fly, here are some steps you can take to try to get your money back:

    1. Contact the Travel Agent: Reach out to the travel agent and explain the situation. Inquire about the possibility of a refund or alternative arrangements. Be persistent and document all communication with the agent.
    2. Check for Travel Insurance: Review your travel insurance policy, if you have one. Determine if it covers situations involving airline bankruptcies or trip cancellations. Contact your insurance provider to understand the claims process and gather the necessary documentation to support your claim.
    3. Contact the Airline: If the airline itself has declared bankruptcy, contact them directly to explore your options for refunds or alternative arrangements. While the chances of recovering your money may be slim, it’s still worth attempting to communicate with the airline to understand their policies.
    4. Credit Card Chargeback: If you paid for the flight with a credit card, contact your credit card company and explain the situation. In some cases, you may be able to initiate a chargeback and request a refund through your credit card provider. Provide them with all relevant documentation and evidence to support your claim.
    5. Government or Consumer Protection Agencies: Depending on your location, there may be government or consumer protection agencies that can assist you in resolving disputes with travel agents or airlines. Research the relevant agencies in your country and file a complaint if necessary.
    6. Seek Legal Advice: If all else fails and the amount of money at stake justifies it, you may want to consult with a lawyer who specializes in travel or consumer law. They can advise you on the legal options available to recover your funds.

    Remember to keep all documentation related to your booking, including emails, receipts, booking confirmations, and any communication with the travel agent or airline. These documents will be important evidence if you need to escalate your claim or involve third parties.

    It’s worth noting that the success of your efforts to get a refund will depend on various factors, including the specific circumstances, the travel agent’s or airline’s policies, and the applicable laws and regulations in your jurisdiction.

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